The Legal Stuff

Terms and Conditions, Privacy Policy, Refund and Cancellation Policies

Effective Date: 10 May 2023
 

These Terms and Conditions (“Terms”) govern all dealings between Vlad’s Emporium Limited, a company registered in the United Kingdom (Company No. [insert number]) with its physical trading location at 278 St Stephen’s Street, Glasgow, G72 7BL (“the Company”, “we”, “us”, or “our”), and any customer, client, attendee, service provider, contractor, or partner (“the Client”, “you”, or “your”).

By purchasing tickets, attending events, entering into commercial arrangements, or otherwise engaging with the Company, you irrevocably agree to be bound by these Terms.

1. General Payment Terms

1.1 All invoices are payable in full within thirty (30) calendar days of the invoice date unless expressly agreed otherwise in writing by a Company director.
1.2 Payments must be made in full, without deductions, withholdings, set‑offs, or counterclaims, unless expressly authorised in writing.
1.3 Late payments will be subject to interest at 10% per month, compounded monthly (see Clause 6).

2. Event Attendance Terms

2.1 Event details (including date, time, venue, and parking) are subject to change. The Client is responsible for confirming details prior to travel.
2.2 Smoking is prohibited except in designated areas.
2.3 Attendance is at the Client’s sole risk. To the maximum extent permitted by law, the Company disclaims liability for any loss, injury, or damage at or in connection with an Event.
2.4 The Client is liable for damage caused to venues, fixtures, fittings, or equipment by negligence, recklessness, or wilful misconduct.
2.5 No animals permitted except registered assistance animals.
2.6 Security searches of persons and belongings may be conducted as a condition of entry.
2.7 The Company accepts no responsibility for lost, stolen, or damaged property.
2.8 The Company may reschedule, relocate, or cancel Events. Liability is limited to ticket refunds (see Clause 4).
2.9 The Company is not liable for incidental costs (including travel or accommodation).
2.10 Providing personal data constitutes consent to processing under Clause 3.
2.11 Unaccompanied minors are prohibited.
2.12 Entry is subject to ticket‑specific terms.
2.13 Alcohol service may be refused to anyone appearing intoxicated.
2.14 Attendees are responsible for their own transport and accommodation.
2.15 Attendance constitutes consent to photography, filming, and recording for promotional use without further approval or compensation.
2.16 The Company may refuse entry or eject attendees for inappropriate behaviour (as defined in Event materials) without refund.
2.17 Entry may be refused at the Company’s sole discretion. If refused prior to entry, a full ticket refund will be issued.

3. Privacy and Data Protection

3.1 We process personal data in compliance with the UK GDPR.
3.2 We collect data through registrations, subscriptions, purchases, and communications.
3.3 Payment processing is handled by Stripe; we do not store full card details.
3.4 Hosting, operations, and communications are managed via Wix, Google Workspace, and Mailchimp.
3.5 Requests for data access or deletion should be sent to sales@vladsemporium.co.uk, subject to legal retention periods.
3.6 Changes to this Privacy Clause will be posted on our website with a new effective date.

4. Ticketing and Refunds

4.1 Tickets are fully refundable within fourteen (14) days of purchase unless the Event takes place within that period.
4.2 Tickets purchased fewer than fourteen (14) days before an Event are non‑refundable, except as required by law.
4.3 In the event of cancellation or rescheduling for public health reasons (e.g., COVID‑19), you may choose between a refund or transfer to a future Event.

5. Commercial Agreements and Liability

5.1 Unauthorised works or interference causing business loss may incur a charge of £200 per day.
5.2 Contracts exceeding agreed timelines may incur a 20% penalty fee. All contracts require signature by a Company director.
5.3 External advisors and consultants are fully liable for losses arising from their advice. This overrides conflicting contract terms.
5.4 Issuing frivolous, unjustified, or erroneous invoices to the Company will incur a £500 administrative fee.
5.5 Comprehensive Waiver of Legal Claims: The Client irrevocably and unconditionally waives and releases any and all rights to bring or support any legal action, claim, or proceeding against the Company, its directors, officers, employees, affiliates, or agents, arising out of or relating to these Terms, our services, or associated dealings. This waiver applies to all forms of legal claims, whether in contract, tort (including negligence), statute, or equity, and survives termination of the relationship.
5.6 Any materials submitted to the Company become its sole property unless agreed otherwise in writing, with all rights, title, and interest transferred to the Company.
5.7 The Company has no obligation to pay substituted or replacement service providers unless a new written agreement is signed.

6. Late Payments and Interest

6.1 Overdue balances will accrue interest at 10% per month, compounded monthly until paid in full.
6.2 Payments are applied first to interest, then principal.

7. Collection and Legal Costs

The Client is liable for all legal fees, court costs, and debt collection expenses arising from non‑payment.

8. Force Majeure

The Company is not liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, acts of God, terrorism, strikes, labour disputes, pandemics, government restrictions, utility failures, cyber‑attacks, or interruption of supply chains. In such cases, the Company’s obligations will be suspended for the duration of the event without liability.

9. Liability Cap

To the maximum extent permitted by law, the Company’s total aggregate liability under these Terms, whether in contract, tort, or otherwise, is limited to the total amount paid by the Client to the Company in the three (3) months preceding the event giving rise to the claim.

 

10. Non-Return of Supplies and Limitation of Liability
Upon delivery and acceptance by Vlads Emporium Limited, all supplies furnished by the Supplier shall be deemed final and non-returnable. Under no circumstances shall Vlads Emporium Limited be obligated to return, exchange, or provide compensation for such supplies once received. Notwithstanding the foregoing, in the event of an official product safety recall initiated by the Supplier or mandated by a competent regulatory authority, the Supplier shall bear sole and exclusive responsibility for all costs and liabilities arising therefrom, including but not limited to retrieval, return, replacement, and/or disposal of the recalled supplies.

The Supplier further acknowledges and agrees that Vlads Emporium Limited shall not be held liable for any claims, damages, losses, costs, or expenses, whether direct, indirect, incidental, consequential, or otherwise, arising from or in connection with the manufacture, design, packaging, labeling, distribution, or inherent qualities of the supplies provided. The Supplier shall indemnify, defend, and hold harmless Vlads Emporium Limited, its owners, employees, and agents, from and against any and all claims, demands, actions, liabilities, damages, losses, fines, penalties, judgments, and expenses (including reasonable attorneys’ fees) arising out of or related to the supplies furnished by the Supplier, including but not limited to claims resulting from product defects, safety issues, or recalls.

11. Amendments

We may amend these Terms at any time. Updated Terms take effect upon publication on our website or written notice to you.

12. Company Property and Information Disclosure

Upon written request, the Client must provide all passwords, contracts, and other critical data belonging to the Company within seven (7) working days. Failure to comply will incur a £1,000 penalty fee.